Privacy Policy

1. Who we are

Surekill Pest Control, Suite C, Cardigan Mills, Lennox Road, Leeds, LS4 2BL.
Phone: 0113 4574550
Email: info@surekill.co.uk

2. What personal data we collect

We collect only the information we need to provide pest control quotes and services:

• Name, email address, phone number and property address.
• Details about the pest issue, the service required and any booking or quote history.
• For the owner portal: account email address and any data you enter to manage requests and the calendar.
• Basic technical information such as IP address and browser type, which is processed automatically for security and to keep the site running.

3. How we use your data

We use your personal data to:

• Provide quotes, schedule visits and carry out pest control work.
• Contact you about your quote, booking or service.
• Keep records for legal, tax, insurance and accounting purposes.
• Protect the site against fraud, abuse and security issues.

We do not use your information for marketing unless you have explicitly asked us to, and we do not sell your personal data.

4. Legal basis for processing

We process personal data on the basis of performing our contract with you, our legitimate interests in running a safe and efficient business, and any legal obligations we must meet (such as tax and insurance record-keeping).

5. Sharing your data

We do not sell or rent your personal data. Your information is stored on our secure backend service, which hosts the site on our behalf. We do not use analytics, advertising or marketing providers. We may disclose data only if required by law or to protect our legal rights.

6. Security

Access to customer data is limited to the business owner. We use standard technical and organisational measures to protect the data, including access controls and encryption in transit. No online service can guarantee absolute security, but we take reasonable steps to safeguard your information.

7. How long we keep your data

We keep personal data for as long as needed to provide the service and to meet legal, tax, insurance and accounting requirements. When data is no longer needed, it is deleted or anonymised.

8. Where your data is stored

Data is processed and stored within the United Kingdom and European Economic Area. We do not transfer personal data outside these areas.

9. Your rights

You have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. You can also ask us to provide your data in a portable format. To exercise these rights, contact us at info@surekill.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the effective date at the top.